Returns/Exchanges
Return Policy
Returns can be made within 30 days of the original purchase date (or 30 days from the date the item was delivered) on any unworn sandals or totes. Returns will be processed and refunded minus a flat $8 shipping fee. Return shipping expenses paid by the customer outside of our return label, will not be refunded. Please allow up to 10 business days for your refund to be processed once your package arrives at our location.
All returned merchandise is examined upon receipt. All merchandise failing to meet the following standards will be returned to you with an explanation. When trying on shoes, be sure to walk on carpet to prevent scratching.
Reasons for denied returns are, but are not limited to: creases on upper sole from walking, wear on bottom sole and/or heel, stains on leather, etc. Sandals must be in a condition to resale.
(Excludes International Orders)
Exchange Policy
We offer one exchange for any unworn and unaltered items exchanged within 30 days of the original purchase date.
Please allow 10 business days for your exchange to be processed once your package arrives at our location.
(Excludes International Orders)
Sale Item Exchanges or Returns
All sale items are final. No returns or exchanges will be accepted.
If you have questions concerning returns or exchanges, please contact us at customerservice@southernpolished.com.
Starting a return or exchange
- Email customerservice@southernpolished.com
- Subject: Southern Polished (insert order #)
- Body: State if you are wanting to return or exchange.
- Please include the return form.
- A return label will be emailed to you.